Return Policy
Returns are reviewed based on product condition, seller policy, and the issue reported by the customer.
Eligible return reasons
- Wrong product, damaged product, missing item, or product not matching the description.
- Return request must include order ID, product name, and clear photos.
- The product should remain unused and in original packaging where possible.
Return process
- Contact support with details within the allowed return window.
- Support will review the request and confirm next steps.
- Approved returns may be exchanged, replaced, refunded, or resolved according to product type.
Important notes
- Some products may not be returnable for hygiene, usage, or seller-specific reasons.
- Refund time depends on payment method and review completion.
- Keep invoice, packaging, and courier proof until the issue is closed.
Need help?
Contact SupportContact Duzahan support with your order ID, phone number, and issue details for faster help.