Order Returns
Use this page as a guide before submitting a return, exchange, or missing item request.
Before requesting return
- Check the product condition and keep original packaging.
- Collect order ID, phone number, product name, and issue photos.
- Do not use or wash products that may need return inspection.
Submit request
- Contact support from the Contact page or by phone.
- Explain the issue clearly and attach photos if requested.
- Support will share approval, pickup, exchange, or refund instructions.
Resolution
- Approved cases may receive exchange, replacement, refund, or seller resolution.
- Refund processing time varies by payment method.
- Support may reject requests if policy conditions are not met.
Need help?
Contact SupportContact Duzahan support with your order ID, phone number, and issue details for faster help.