Terms & Conditions
These terms govern customer use of the Duzahan website, marketplace services, orders, payments, returns, and account features.
Using the website
- Customers must provide accurate account, contact, and delivery information.
- Product availability, prices, discounts, and delivery charges can change without prior notice.
- Duzahan may update website features, policies, and service rules when needed.
Orders and payments
- Orders are confirmed after successful checkout and product availability review.
- Cash on delivery and online payment options depend on availability at checkout.
- Duzahan may cancel or hold orders with incorrect information, suspected misuse, or unavailable products.
Returns and support
- Return, exchange, and refund requests are reviewed under the return policy.
- Customers should keep invoices, packaging, and proof for order issues.
- Support decisions may depend on seller policy, courier status, and product condition.
Need help?
Contact SupportContact Duzahan support with your order ID, phone number, and issue details for faster help.